How To and Guides

Clean Installing Windows 10

  1. Create a bootable USB flash drive using the Media Creation Tool from Microsoft. This will also wipe any data stored on the USB flash drive.

It is best to disconnect all storage disks except from the main (C Drive) disk from the computer before installing Windows 10.

  1. Boot into your USB that has the Windows 10 Media on it.

    • You can do this by entering your systems' BIOS and change the BIOS boot order to have USB media as the first priority (this can usually be found under the boot tab), or simply look for the words "boot menu" when you see your BIOS boot screen, press the corresponding function key and choose the USB flash drive to boot from it.
  2. Follow the steps on screen to install Windows 10.


  1. Click Install now

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  1. Continue on until you hit the license key screen. Here you can either enter your license code or, if Windows has been installed to this computer before, click on the "I don't have a product key" link. 2LVXElkAvx3cUKgJISZbvkkR-rI-MZmiez24D0XvJiE.png

  1. Continue on until you hit the “Which type of installation do you want?” screen. Click "Custom". y4JIgJwhbzFe49NWQnjhi1omAAoBt_9kI44bYbPV1d4.png

  1. Click on each partition of the target drive and select delete. Once all the partitions are gone you will be left with unallocated space. At this point click next.

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  1. Windows will now install.

  2. Once complete you will be facing the setup screen. Configure as you wish.

You have successfully installed Windows 10.

Killer Network Drivers

Killer networking drivers and software are known to cause various issues. To troubleshoot follow these steps:

  1. Download the universal drivers
  2. Uninstall all Killer software such as the Killer Network Center
  3. Install the universal drivers
  4. Reboot

Clean Chrome Malware

Chrome is often a vector for malware, if you are facing a stubborn infection do the following.

  1. Uninstall Chrome
  2. Rename the chrome directory in %LocalAppData%\Google\ to chrome.bak
  3. Install Chrome, do not log into chrome
  4. See if issue persists.

Once you sign in, the issue may come back. This points to a synced extension being the issue.

Running Memtest86+

What is a Linux Live Session

Linux is a great OS that has a major advantage when it comes to troubleshooting, it can be run from a USB flashdrive in a 'live' state without installing to a hard disk. This allows you to use a wide range of tools to manipulate the disks, data, and hardware of your computer/OS without worrying about anything running on it.

Obtaining media

r/Techsupport Rescue Media

A Linux ISO has been made for r/Techsupport that has memtest86+ included in the environment.

Download

Source files for Debian live-build

Official Memtest86+ V5.31b

You may also use the official Memtest86+ ISO.

Download

Creating bootable media

This will require a USB that is at least the size of the ISO you downloaded.

All methods of creating boot media are destructive and will WIPE the USB flasdrive or external disk.

Windows

  1. Download and run Rufus
  2. Select “ISO Image” and then browse for the ISO image.
  3. Select which flash drive you want to put the installer on.
  4. Select the target system type MBR/BIOS
    • Memtest can only be ran when booted as Legacy/MBR/BIOS
  5. Click “Start” and wait for it to finish.

MacOS

  1. Download and run Etcher
  2. Select your downloaded ISO
  3. Select your target drive
  4. Click "Flash" and wait for it to finish.

Linux

  1. Run lsblk to list all disks in your system, identify your flash drive by size. It will look something like /dev/sd[letter]

Boot the live media

  1. Press your 'Boot menu' key when you power on the machine to access your boot options.
    • You may need to go through BIOS and change boot priority if you cannot find or hit the boot options key during boot.
  2. Choose your USB
  3. Once it boots select 'Try' or 'Live'

Run Memtest86+

Both of these media need to be booted in Legacy/CSM mode. They will not work when loaded in UEFI mode

rTechsupport Rescue Media

If you booted the rTechSupport Rescue Media then you will be able to choose Memtest86+ on the welcome screen.

Official Memtest86+ media

If you used the official Memtest86+ media, it will boot straight into the test.

Results

Let the test run for 8 passes, most likely over night, any errors means means you have a bad RAM stick or DIMM (RAM slot). If you see any errors early you can end the test there and start narrowing it down to which stick/slot.

If you have a failure then test each stick individually, and in different slots to isolate the failure to a stick or slot.

HWiNFO - Full Guide

To start troubleshooting using HWiNFO, follow this guide. It will walk you though how to setup logging and stress testing.

  1. Download HWiNFO from Here

  2. Download Prime95 from Here

  3. Download Furmark from Here

  4. Start HWiNFO and launch it in sensors only mode

  5. In the sensors only mode window, go to settings and set the global polling frequency to 250 ms and press ok

  6. Start the logging process by clicking the green + with the paper icon and save a csv file to a location.

  7. Next, launch Prime95 8.and start the blend test 9. it will look like this when started

  8. Start Furmark and select the GPU Stress Test

  9. press GO

  10. it will look like this when started