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Getting started and creating boot media

Troubleshooting With a Live Session Linux Live Environment

What is a Linux Live Session Linux is a great OS that has a major advantage when it comes to troubleshooting, it can be run from a USB flashdrive in a 'live' state without installing to a hard disk. This allows you to use a wide range of tools to manipulate th...

Subreddit Commands

Rules

Command and output Comment any of the below commands to have automod print the relevant message as a response. This is based off common blurbs we use in the Live-Chat. ?cdi To check hard drive health, download Crystal Disk Info (CDI) At the top of the prog...

Making a System Dossier

How To and Guides

What is a system dossier? A system dossier is a great way to provide needed information about your computer (hardware, software, and OS). While you could list it all by hand, some problems can require a lot of information, and it would be time-consuming to ob...

Cleaning a Computer (HW)

How To and Guides

Cleaning your computer is a very important task that should be done regularly to keep your computer in tip-top shape. Not maintaining the cleanliness of your computer internally and externally can result in a performance decrease or overheating. Regularly clea...

Computing Basics

Learning

Hardware Having monitor issues? Change cable, use monitor on different computer. (Actually many hardware components should be tested first on other computers before reporting) If you bought a new device and it's not working properly, RMA the defective prod...

Abbreviations & Commands

Learning

Abbreviations and Definitions OS - Operating System CPU - Central Processing Unit GPU - Graphics Processing unit RAM - Random Access Memory PSU - Power Supply Unit HDD - Hard Disk Drive, a storage device with spinning platters that is very cheap SSD - Solid St...

How to Appeal a Ban

Rules

This pages details how to appeal a ban on /r/techsupport. This applies for both the subreddit and discord. Requirements Time The time until possibility of an appeal will be specified in the ban message. If it is not, the time until possible appeal will ...

Troubleshooting port forwards

Networking

This is not a guide on how to port forward, it is only made to address issues once your forward is made. Definitions Private IP A private IP is used within your house or by ISPs with CGNAT and is in the following ranges 192.168.0.0 - 192.168.255.255 ...

Reading HWiNFO logs

How To and Guides

Download Generic Log Viewer from here Install and run the program, it will look like this: Enable dark mode to avoid feeling like you are staring into the sun Click "Open File" to select which csv file to analyse. From the options, select HWiNFO Once y...

DISM and SFC

How To and Guides

All commands require an admin CMD or Powershell Note: DISM should be used to repair the OS files before using SFC to repair the OS. Using DISM without a source DISM is a higher level command compared to SFC that aims to do more than just to fix broken system f...

HWiNFO - Full Guide

How To and Guides

To start troubleshooting using HWiNFO, follow this guide. It will walk you though how to setup logging and stress testing. All 3 programs are required for this test. None are optional. Read the entire step 1 and 2 before saying a download does not work Read th...

How to Describe a Technical Problem

How To and Guides

You are facing a technical problem and want to resolve it. That’s why you went on /r/techsupport in the first place. If the AutoModerator redirected you here, that would mean your post may lack sufficient information techs need to know. Follow the four steps...

Blacklist

Software We Recommend

This serves as a master list of banned software that we do not permit in the community. EOL OS Any EOL OS is unsupported, it does not need to be listed here. Name Notes Windows XP Windows Vista Windows 7 Ubuntu 12.04 Windows 10 See here to c...

Whitelist

Software We Recommend

This serves as a master list of recommended and permitted software that we permit in the community. Please see the 'how tos' that may be present for these pieces of software.           Type                                                       Name         ...

Data Recovery

Troubleshooting With a Live Session Linux Live Environment

This article relies on the live media created here old wiki article From a readable disk Open the File Manager from the applications menu, you should see your disk in the pane on the left. In the below image, it is the "11GB Volume" Double click the desired d...

Manipulating partitions and disks with Gparted

Troubleshooting With a Live Session Linux Live Environment

This article relies on the live media created here Overview Gparted is a Linux/gnu front-end to the parted tool. It is the recommended method for manipulating disks when using a Linux live session. Working with a new disk Create partition table A disk needs a ...

Checking the health of disks

Troubleshooting With a Live Session Linux Live Environment

This article relies on the live media created here Open gsmartcontrol from the application menu, Select your disk once the application is opened. If your disk is anything but 'passed' then your disk is dying and needs to be replaced. To share your re...

Wiping disks

Troubleshooting With a Live Session Linux Live Environment

This article relies on the live media created here HDD nwipe is a fork of dwipe which is the utility used in the popular DBAN solution. Open "terminal emulator" from the application menu Run sudo nwipe in the terminal to launch our nwipe session Navigate up a...

Running Memtest86+

How To and Guides

What is a Linux Live Session Linux is a great OS that has a major advantage when it comes to troubleshooting; it can be run from a USB flashdrive in a 'live' state without installing to a hard disk. This allows you to use a wide range of tools to manipulate th...

Getting started and creating boot media

Troubleshooting With a Live Session Windows PE

What is Windows PE Windows PE is small bootable Windows environment made for r/Techsupport. This PE has a full GUI and select tools for basic troubleshooting or data recovery in a UI more familiar to users than Linux. Obtaining media r/Techsupport Windows PE D...