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Audio Troubleshooting Basics

Basic troubleshooting steps for Audio.

Please follow the troubleshooting steps in order; if any step changes/fixes the issue, please report which step this was and what happened. You do not need to complete all the steps if your issue gets resolved early.

For all devices

Section titled “For all devices”

  1. (On desktops): try plugging directly into the motherboard

  2. Remove any splitters or USB dongles

  3. Try plugging into your monitor headphone jack (if it has one)

  4. Try plugging into a different device.

For headsets (with microphones)

Section titled “For headsets (with microphones)”
  • If the cable ends in a single 3.5mm headphone jack, test the headset using a different device that has a combo jack, e.g. a phone or laptop

For all devices:

Section titled “For all devices:”
  1. Test the device using a Linux live USB. Type ?ubuntu for steps on how to do this. Note: this will not make any changes to your disks; this step is used to see if the issue is only present in Windows or not.