Troubleshooting with MTR

Information

This guide requires the use of our Bootable Diagnostics and Recovery Environment, you can read about how to create it here

The mtr tool combines the functionality of the traceroute and ping programs in a single network diagnostic tool, it is Pingplotter for Linux.

Using MTR to troubleshoot

1. Open “terminal emulator” from the application menu
2. Run mtr <ip or hostname> where <ip or hostname> is a site or game server you are having issues with.
   • To do a basic test you can use “google.com”: mtr google.com
3. Let mtr run for about 2 minutes then take a screenshot and share it with the channel.
   • To take a screenshot in our live session type “screenshot” in the application menu to open the screenshot utility.
   • After taking your screenshot use the “Host on imgur” option to upload the screenshot and get a URL that you will provide to the chat.